Returns, Refunds & Delivery Damage
At Leisure Parts Direct, we want you to be happy with your purchase. This policy explains how to cancel an eligible online order, return goods and report problems. It does not affect your statutory rights.
14-day cancellation period
For most goods bought online, consumers have the right to cancel within 14 days of the day after they receive their order, without giving a reason. If an order arrives in separate deliveries, the period normally starts the day after the final item arrives.
To cancel, email info@leisurepartsdirect.com within the cancellation period, stating your name, order number and which items you wish to cancel. You may use any clear statement of cancellation. Once you have notified us, you normally have a further 14 days to send the goods back.
Returning unwanted goods
Unless we agree otherwise, customers are responsible for the direct cost of returning unwanted goods. Please package items securely and retain proof of posting. You may inspect goods as you would in a shop, but we may make a lawful deduction from the refund if handling beyond what is necessary to establish the nature, characteristics and functioning of the goods has reduced their value.
Some items are exempt from the change-of-mind cancellation right, such as genuinely made-to-order or personalised products, and certain sealed goods where an applicable legal exception applies. We will explain any relevant exception before purchase where required.
Refunds
Where you exercise your statutory cancellation right, we will refund the price of the cancelled goods and the cost of our least expensive standard delivery option, where applicable. We may withhold the refund until we receive the returned goods or you provide evidence of sending them back, whichever is earlier. Refunds will be made using the original payment method unless otherwise agreed, within the applicable legal timescale.
Delivery damage — please report within 24 hours
Please inspect your delivery promptly and notify us of any visible damage, missing items or packaging damage within 24 hours of delivery where possible. Email info@leisurepartsdirect.com with your order number and clear photographs of the item and packaging. Please keep the packaging until we advise you.
This 24-hour request helps us investigate delivery issues with the courier. It is not a deadline for exercising your statutory rights. If you discover damage or a fault later, please still contact us. Your legal rights remain unaffected.
Faulty, damaged or incorrect items
If goods are faulty, damaged or not as described, please contact us with your order details. We will assess the issue and provide the appropriate remedy under UK consumer law, which may include a repair, replacement or refund. Where goods do not conform to the contract, we will cover reasonable return costs where required by law. The statutory short-term right to reject faulty goods generally lasts 30 days, with other rights potentially continuing beyond that period.
Returns address
Leisure Parts Direct
Showfield Lane
Malton
YO17 6BT
United Kingdom
Please contact us before returning an item so we can identify your order and provide instructions.
Contact us
Nothing in this policy excludes or limits rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.